CLOUD BASED CONTACT CENTER PLATFORM
Enhance your customer experience with our easy-to-use cloud based contact center software.
The cloud contact center that we offer our customers is a feature-rich option designed to help you increase customer satisfaction and grow your business with this optimal tool.
Why choose a cloud-based call center platform over a traditional call center solution?
A cloud based contact center platform, like the one we offer at Touch Base Telecom, has many advantages over traditional call center solutions. Just to name a few, our cloud solution is easy to deploy in days, not months. We also offer free automatic software updates- as our technology improves, you get the latest and greatest without breaking the bank on upgrading hardware. In fact, no traditional hardware is required.
Our cloud based contact center software is designed to be scalable and grows with your business
Unlike a traditional call center solution, our cloud based contact center is extremely easy to scale and will grow with your business. And there's no need for bulky hardware on premise either, which means your employees have the flexibilty of working in the office or remotely with ease.
Why small business and corporations choose our cloud based contact center software
INTEGRATION WITH VOIP PHONE SERVICE
Our contact center software allows you to utilize the best features of VoIP phones in your call center.
EASY SCALABILITY FOR GROWING BUSINESSES
As your business grows, you can add users to your contact center software with no hardware upgrates.
EMPLOYEES CAN EASILY WORK REMOTELY
If you have employees that need to work from home, no problem- our cloud contact center makes it easy.
Give your business the cloud-based advantage:
Automatic Software Updates
No costly hardware upgrades required.
Easy Deployment
Your transition to the cloud is done within days, not months
Cost Savings
Our fee structure requires no contract- pay for what you use.
On Demand Scalability
Easily increase/decrease agent seats based on your needs.
Our cloud contact center has unsurpassed reliability that your business can count on.
PROVIDER INTEGRATION
Our cloud contact center solution is integrated directly within our service provider's network, providing you with quicker resolve times and increased reliability.
GEOGRAPHICAL SURVIVABILITY
Geographically dispersed throughout North America, our data centers provide maximum disaster preparednes, leaving you with no need to worry about outages.
24/7 NETWORK MONITORING
Our dedicated team ensures industry-leading standards for security, availability and reliability. Our network monitoring is operational 24/7/365.
Features of our cloud based contact center software:
AUTOMATIC CALL DISTRIBUTION
Route incoming calls to agents based on availability, the reason for the call, caller location, and more.
MONITOR, WHISPER, AND BARGE-IN
When your employees need assistance, supervisors will have the ability to actively help on calls and utilize these features.
AGENT COACHING AND EVALUATION
Help your employees improve and keep your business growing with our agent monitoring features.
PREFERRED AGENT ROUTING
Route your calls to a designated pool of preferred agents, with the option to route to others if no preferred agents are available.
CUSTOM REPORTS AND ANALYTICS
View the information and call center analytics that are especially important to your business's growth and success.
INTERACTIVE VOICE RESPONSE
Your callers can use voice interactions with an automated system, leaving agents available to handle more complex cases.
REAL-TIME DISPLAY & BULLETINS
See the status of metrics such as wait times, call volume, agent performance and customer satisfaction statistics.
CUSTOM AGENT ACTIVITIES
Allow your agents to display availability status in real-time so you can determine if you can route a call to them.
MULTI-INTERACTION RECORDINGS
Call recording and screen recording with playback allows you to manage the quality of your call center's interactions with ease.
Compare the features of our cloud contact center packages:
Have us set up your call center- text or call us at 520-230-5500, or email orders@touchbasetelecom.com to get started
If you're not a Touch Base Telecom customer yet: