Does your business need a call recording service?
If your company makes and takes calls from customers, suppliers, or partners, or if you have a call center, then call recording is a must. Most importantly, it can help you comply with regulatory requirements, but it's also useful for training, ensuring quality and, if needed, resolving disputes.
Why choose a VoIP call recording service?
Our VoIP call recording service works seamlessly with our phone service and has all the reliability and flexibility that you've come to expect from VoIP technology. You won't need to purchase any additional equipment to start using our call recording service- it's all cloud-based and can even integrate with third party apps that your business uses.
VoIP call recording is essential for your business to:
RESOLVE DISPUTES QUICKLY
When disputes happen, eliminate uncertainty about what happened and have quick resolutions because the conversation will be recorded.
ENHANCE EMPLOYEE PRODUCTIVITY
Call recording enables both manager and self-assessment, which can help employees improve their productivity.
BOOST EFFECTIVENESS OF SALES PROCESSES
Recordings can provide a detailed account of customer interactions so your sales team can understand which methods work and which don't.
Our call recording solution is designed to be easy to use and seamlessly integrated with our VoIP phone system.
Not just that, you can also integrate with third party applications such as CRMs and help desk systems, so that your business can achieve superior customer service and maximize your sales process.
Instantly benefit from these easy-to-use features:
ONLINE USER INTERFACE
Access your call recordings anytime, anywhere with our intuitive web interface. No desktop software needed.
CALL SEARCH & PLAYBACK
Search calls by any parameter, such as date, time, caller/callee number, or agent's name. Playback available from your browser window.
MULTIPLE RECORDING OPTIONS
Record all calls automatically, select calls to be recorded based on rules or specific criteria, or record manually.
LOOK BACK TECHNOLOGY
Recover conversations from the beginning- even for calls already in progress. With our Look Back feature, you won't miss a word.
DESKTOP PHONE INTEGRATION
Save time with one-touch recording from your IP phone. (Available from select manufacturers.)
REAL-TIME DASHBOARD
Gain a picture of your performance with our dashboard showing calls per day, call duration, active calls, total number of recorded calls and more.
Add VoIP call recording to your phone service:
We'd be happy to help you get started with call recording and benefit from this feature-rich technology.
If you're not a Touch Base Telecom customer yet: